Photos in message threads
Drivers send POD images by text or email — hard to match to the correct consignment later.
Electronic proof of delivery for Australian operators
Proof of Delivery Software Connected to Your Transport Jobs
Capture delivery documents and proof of delivery (POD) on the job, keep office teams aligned on status, and hand completed work to invoicing — inside Hawk Lane Carrier TMS, not a separate delivery-only app.
Hawk Lane is a transport management system for Australian road transport operators. POD capture sits inside Australian transport management software — the same job-to-invoice workflow on supported plans. The office steps are in from POD to invoice.
Job documents
Paper PODs Slow Down Billing and Customer Follow-Up
Late document returns
Paper dockets arrive days after delivery, delaying invoicing and customer queries.
Dispatch chasing paperwork
Office staff call drivers for missing delivery documents instead of reviewing the job record.
Disconnected billing
Invoicing waits on a manual hunt through folders and inboxes for the right POD.
From Delivery Capture to Invoice
A practical electronic POD workflow keeps documents on the transport job your team already manages.
- Job booked and allocated in Carrier TMS
- Driver receives assigned job on supported mobile workflow
- Delivery documents and POD attached to the job
- Office reviews status and document completeness
- Customer portal or internal visibility where enabled
- Job handed to invoicing and settlement review
What Hawk Lane POD Workflow Includes
Capabilities below reflect Hawk Lane Carrier TMS — confirm plan fit and mobile access during onboarding.
Driver document capture
- Upload PODs, BOLs, and receipts from supported driver workflows
- Attach files to the correct transport job
- Reduce camera-roll and message-thread searching
- Included on Growth, Pro, and eligible Custom plans
Job-level document storage
- Find delivery documents from the job record
- Keep operational notes separate from customer-visible items
- Support billing review before invoice creation
- Core web TMS document management on Free plan
Status and customer visibility
- Track job milestones from booking through delivery
- Customer portal on supported paid plans
- Share selected job information and documents where enabled
- Fewer repetitive “where is my freight?” calls
Invoicing handoff
- Move completed jobs toward invoice creation
- Review revenue, cost, and margin from connected workflows
- Prepare driver settlement context on supported plans
- Part of the full Australian Carrier TMS platform
AI Dispatcher available
Add Supported PODs and Delivery Documents From WhatsApp
When a driver or approved contact sends a supported delivery document through WhatsApp, AI Dispatcher can use OCR and document intelligence to read the file, match it to the relevant transport job, and route it onto that job record. Office staff still review the match and the document before the job moves to invoicing.
This automation is configured and quoted separately. Sender authorisation, job-reference rules, supported file types, unmatched-document handling and third-party charges are confirmed during setup. It is not included with the driver app price.
- Approved sender submits the POD or delivery document through WhatsApp.
- Document intelligence reads the configured job or load reference.
- Hawk Lane proposes the matched job record.
- An ambiguous or missing reference goes to review.
- The office confirms document completeness before invoicing.
Keep the Job Record as the Source of Truth
WhatsApp can be the channel used to receive a document, but the job record remains the place where dispatch, status, POD, invoicing and settlement information is reviewed. That keeps an important delivery document from remaining only in a driver's chat or phone gallery.
- Approved sender list
- Supported image and PDF file types
- Job or load reference matching
- Duplicate-file detection
- Unmatched-document review
- Document timestamp and source history
- Customer-visibility control on supported plans
| Manual message-thread process | Hawk Lane with optional WhatsApp document workflow |
|---|---|
| POD sits in a chat or phone gallery | Supported file is connected to a job record |
| Office searches by driver name or date | Workflow uses configured job and load references |
| Missing reference causes guesswork | Unmatched item is sent for review |
| Billing waits while staff chase files | Office reviews completeness from the job |
Driver-app document capture on Growth and above is still the standard in-app path. WhatsApp capture is a separately quoted AI Dispatcher add-on. See workflow automation for transport operations.
Part of Hawk Lane TMS — Not a Standalone POD Product
Good fit if you
- Run asset-based road transport jobs that need PODs for billing
- Want POD capture inside dispatch, documents, and invoicing
- Need drivers to upload delivery documents on supported plans
- Prefer one browser-based TMS instead of a separate delivery app
Look elsewhere if you need
- A standalone proof-of-delivery app with no broader TMS
- Guaranteed barcode scanning or route optimisation as core POD features
- A consumer parcel-tracking experience unrelated to your TMS
- NHVR-approved fatigue or compliance products
Hawk Lane helps organise operational and document records on transport jobs. Operators remain responsible for customer requirements, record retention, and billing accuracy.
Frequently Asked Questions
No. Proof of delivery and driver document capture are part of Hawk Lane Carrier TMS for Australian transport operators. The workflow connects jobs, dispatch, documents, invoicing, and settlements in one platform.
The driver app is included on Growth, Pro, and eligible Custom Australian plans. The Free plan includes core web TMS and document management but not the driver app.
Growth, Pro, and eligible Custom plans include a customer portal where shared job information and documents can be made available according to your visibility settings.
Hawk Lane supports digital capture and storage of PODs and related delivery documents on the job record. Operators may still use paper processes alongside digital records depending on customer requirements and internal procedures.
Yes. An optional, separately quoted AI Dispatcher workflow can receive a supported document from an approved WhatsApp sender, use OCR and document intelligence to help match it, and route it to the relevant Hawk Lane job. Exact file, reference, review and account requirements are confirmed during setup.
No. Driver-app document capture and WhatsApp workflow automation are different capabilities. WhatsApp automation requires separate workflow review, configuration and pricing. See TMS workflow automation.
See POD Workflow Inside Australian Carrier TMS
Book a demo to review driver capture, job documents, customer visibility, and invoicing on the plan that fits your fleet.